Our FAQs

Not to worry – Please contact our on-site team to plan your move-in and prepare it in a time that suits you.

Our apartments are fully furnished and ready to move in.

THE HOUSE OF CO standard furnishings include:

-        - Bed

-        - Desk with desk chair

-        - Sufficient cupboards and shelves

-        - Private bathroom with shower, large washbasin and mirror

-        - Own pantry kitchen with hob(s), fridge, microwave and sink

The minimum rental period at THE HOUSE OF CO Berlin is six months, while in our houses in Munich, Karlsruhe, and Greifswald, you can only terminate your lease after 12 months, at the end of the semester. Please note the legal notice period of 3 months.

Your tenancy is generally for an indefinite period.

We will usually do this for you. We will (in as far as possible) try to select tenants based on certain fixed criteria, such as whether they are in employment, or students, what their lifestyle is like (night owls or early birds) and so on. Of course, you can also choose to rent a whole shared apartment for yourself and your friends/colleagues.

Yes, you have to. If you move into a new residence in Germany, you have to register with the registration authority within a period of two weeks. This registration has to be made in person. Upon your move into your new apartment, we will give you a confirmation document which you need to register with the authorities in the city. 

The following rule applies: A TV licence fee must be paid for every residence. There is an exception for secondary residences. We recommend that you contact the ARD ZDF-Deutschlandradio Beitragsservice (https://www.rundfunkbeitrag.de/), the TV licence fee service office, which will give you up-to-date information and advice on all topics regarding the TV licence fee in Germany.

Yes, your all-in rent includes all the ancillary costs for water, electricity and internet connection. You will not incur any further costs.

THE HOUSE OF CO team is fully vaccinated and is regularly tested. We largely work digitally and have completely ceased all communal events for the time being because of Covid-19. Moreover, we ask every tenant to assume responsibility and to comply with all the applicable Covid-19 rules - also in their own rooms.

During the move-in appointment, at which we will give you all the keys to your apartment, we will prepare a joint hand-over record. Of course, this signed record will be provided to you for your safe-keeping right away.

Upon request, our facility manager can arrange a cleaning service for you. However, in general, the tenants are responsible for their own apartments.

The tenants of each co-living unit are responsible for their own communal spaces. In addition, the rooms that are for communal use are cleaned by our external cleaning service on a monthly basis. This service is free of charge for you.

Yes, there are, and they are an integral component of your lease agreement. By signing the lease agreement, you undertake to comply with the house rules at all times.

Yes, of course! Feel free to invite your friends to your apartment. There is just one rule: You are responsible for your guests and for ensuring that they comply with the house rules.

You are welcome to decorate your apartment the way you like it. But please bear in mind that you have to return the apartment to its original state when you move out.

To ensure fairness for all tenants we have to ask you not to bring any pets. We do, however, normally turn a blind eye to small pets that stay permanently in their cages.

Yes, there are washing machines and tumble driers in our laundry room. These can be used by the tenants for a small fee per washing cycle.

Unfortunately, we cannot offer you this service. 

This is different in each THE HOUSE OF CO location. You are new with us and need a short tour showing the most important aspects of the building? Ask one of your co-tenants or contact our property manager on site. He/she will be happy to show you where the recycling points are in your house.

Our bicycle stands are either located in the underground car park (in Berlin and Karlsruhe) or often outside (in all THE HOUSE OF CO locations). Please remember, however, that these do not have video surveillance. Therefore, we recommend that you safely lock your bike up at all times.

We are pleased to offer you a fixed parking space for an additional charge, in some cases also in underground garages. It is best to contact your property manager in this regard. Our colleagues on site always have the latest information about availability and can give you information.

The minimum rental period for a parking space in THE HOUSE OF CO is 3 months.

At THE HOUSE OF CO, we have installed solid front doors as well as apartment doors that do not only provide full insulation against noises from the outside but also permit secure locking of each individual residential unit. Moreover, you have an intercom system and a spyhole on every front door to ensure full control of access to the property and to your apartment.

THE HOUSE OF CO Berlin:

Each one of the 43 co-living apartments at THE HOUSE OF CO has a joint mailbox. You will get access to this mailbox upon your move to the property. The staff on site will explain to you how exactly your mail should be addressed.

THE HOUSE OF CO Munich / Karlsruhe / Greifswald

As a tenant in THE HOUSE OF CO Munich, Karlsruhe or Greifswald, you will be assigned your own letterbox with your flat number.

During our business hours, we are on site and are pleased to help you solve this problem. In all other cases, we have an external locksmith service as a partner which is available at all times – for a fee. The contact data are shown on our notice board in the building.

The best thing to do is to contact the local team with your problem. Our colleagues will make sure it is taken care of as quickly as possible.

In case of an emergency, please inform first the object manager immediately!

In case of an emergency at THE HOUSE OF CO Berlin outside our business hours, please contact our emergency number directly at: +49 40 / 882155990

Caution: Please use the number only in really urgent cases such as:

-        in case of complete power failure,

-        in case of a complete failure of the heating system as well as

-        in the event of a water pipe breakage

Relocations within the building are possible at THE HOUSE OF CO. But please remember that we only have a limited number of apartments from the different categories available and can only offer you a swap if we have a suitable apartment available.

You should send us a signed letter of notice in digital form. For your plans, please consider that, according to your lease agreement, a statutory period of notice of 3 months applies and you can only terminate as of the end of the respective month. After we have reviewed the letter of notice, we will send you a confirmation of termination.

This is only possible in exceptional cases and after consultation. In this case, you will receive an express confirmation from our property manager.

Please contact our Service Team regarding this. Subletting is always considered carefully.

In such cases, please inform our property manager first. Usually, your personal liability insurance will cover the damage caused.

No, in the event that damage is proven to have been caused by you and that you do not have any liability insurance, the repair/replacement costs will be charged to you directly.

If your apartment is tidy and has been accepted without any issues, we will, of course, try to take as little time as possible. We are legally obliged to repay the deposit to your account within a period of 6 months after you move out.

When you move out, please ensure that:

-        the entire equipment inventory is complete,

-        the apartment is properly cleaned and

-        all keys provided to you (as described in the hand-over record) are returned to us.

Of course! Just like when you move in, we will again prepare a statement regarding the apartment’s condition when you are moving out. Afterwards, the moving-out statement will be sent to you by e-mail.